Frequently Asked Questions - ShapeShift Cosmetics

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We got you covered!

Customer Service Hours:

MON-FRI 8AM- 6PM CST

(872) 202-7114

Or 

shapeshift.cosmetics.us@gmail.com

Shipping is absolutely FREE when you spend $50 or more on Domestic Shipping.

 

On orders that are less than $50 or are international Shipping prices can be calculated at checkout. Shipping rates will vary depending on

*International orders

*Total package weight

*Preferred shipping methods 

All orders are processed and ship within 2-3 business days. This does not include weekends or national holidays.

Easy peezy, just click your tracking link that will be sent to you at the email you provided.

Its our mission to ensure that you love your products, but if you feel the need to return your purchase please do so in 10 days of receiving your product to receive a refund. 


  • Please include your order number on the inside of your return.

 

Please allow 5-7 business days to receive your refund to the original form of payment. Please note that your banking institution may require additional time to process and post your refund. 


All returns should be sent to:

Shape Shift Cosmetics

P.O. Box 427

Berwyn,IL 60423

NOTICE: Unfortunately we are not able to expedite any orders at this time. 


We know that you are excited to receive your order, so we strive to make sure that your order is processed and shipped in 2- 3 business days, depending on product availability. Most orders that are placed before 11AM CST are processed the same day and shipped on the following business day. We understand that your’e excited, trust that we will deliver and know that it’ll be worth the wait. 


* TIME LINE DOES NOT APPPLY TO MAJOR HOLIDAYS, RESTOCKS, AND NEW RELEASE

We are here to help you make the correction. If you need to make changes to your order, please Email us immediately following your purchase. Once your order has been processed we are unable to make changes. We do apologize for any inconvenience

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